VClass: Frequently Asked Questions

The following questions are often asked by users within the Virtual Classroom system. They should be read before posting or e-mailing with technical support issues.

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A

Question: Are there specific dates that I need to log on to the web site? (Last edited: Thursday, June 21, 2007, 08:55 AM)
Answer: There is a set beginning and end date for each course. It is suggested that you logon at least 3 times a week to check the discussion forums, read over assignments and lectures. This is the “asynchronous” (not real time) aspect of the course. All assignments, quizzes, exams, and projects must be completed within the time frame of the course. The instructor will set individual due dates for your assignments, projects and tests. There may be occasions when the instructor will set a live chat time (“synchronous”) where he/she assigns a specific date and time for all the students to try to meet in the chat room to ask questions.

Question:

Are there specific dates that I need to log on to the web site?

(Last edited: Thursday, June 21, 2007, 08:55 AM)

Answer:

There is a set beginning and end date for each course. It is suggested that you logon at least 3 times a week to check the discussion forums, read over assignments and lectures. This is the “asynchronous” (not real time) aspect of the course.

All assignments, quizzes, exams, and projects must be completed within the time frame of the course. The instructor will set individual due dates for your assignments, projects and tests.

There may be occasions when the instructor will set a live chat time (“synchronous”) where he/she assigns a specific date and time for all the students to try to meet in the chat room to ask questions.

C

Question: Can I access my course from anywhere? (Last edited: Thursday, June 21, 2007, 08:57 AM)
Answer: You can access the course anywhere that you have internet access. Some companies have firewalls that prevent you from participating in the chat sessions. Please check with your company before you attempt to access the course.

D

Question:

Do I need a high level of computer literacy to take online courses?

(Last edited: Thursday, June 21, 2007, 08:54 AM)

Answer:

By enrolling in an online course, you are confirming that you have at least basic knowledge of how to use a computer; including using devices like a mouse and keyboard. In addition, it is assumed that you are familiar with your web browser and navigating between pages on the internet and the use of an email system including, but not limited to, opening attachments and appending documents to emails.

Keyword(s):

Question: Do I need to have cookies enabled? (Last edited: Thursday, June 21, 2007, 08:57 AM)
Answer: Yes, it is necessary to have your cookies enabled. To best protect your computer it is suggested that you vary your cookie options to ensure the most secure level.

H

Question: How do I communicate with my instructor? (Last edited: Thursday, June 21, 2007, 08:56 AM)
Answer: You communicate with your instructor by either email, discussion forums, or chat sessions. Students are highly encouraged to use these modes of communications, as faxed or mailed assignments are not accepted. Also, be advised that ALL assignments are to be submitted within the Virtual Classrom and not through e-mail.

Question: How does an online course work? (Last edited: Thursday, June 21, 2007, 08:57 AM)
Answer: Once you begin your course, you will find that with the use of the course tools, you will be able to navigate from the lecture to the discussion forums or to the weekly outline. You will be able to maneuver through the website to post/read assignments and to download/upload files from your instructor. Your instructor will primarily be contacting you through the discussion forums, e-mail, or online journals. Once you begin your course, you will find that with your instructors help, you will find the benefits of taking a course online.

Question: How many hours a week do I have to devote to my online course? (Last edited: Thursday, June 21, 2007, 08:55 AM)
Answer: Just like a classroom course, to get the most out of any type of learning you must commit a certain amount of time to complete the course. You will most likely spend at least 10 hours a week going over class lectures, doing assignments and spending time within the discussion forums.

I

Question: I have received my enrollment confirmation with information on how to access my online course, including instructions to create a username and password, but I can’t see my course? (Last edited: Friday, October 26, 2007, 12:44 PM)
Answer: Many of you will have enrolled prior to the course start date. Courses will not appear until three business days prior to the course start date. Always make sure to enter a course for the current semester that you are signed up for. Many times, previous terms will be available for past students.

Question: I like getting the forum subscribed emails, but the responses I made are not on the course web site. (Last edited: Thursday, June 21, 2007, 09:03 AM)
Answer: If you prefer to receive the subscribed emails from the forum, please do not reply to the email directly, but post your reply to the specific forum where the posting originated. This will ensure that others, including your instructor, will see your reply or comment.

Question: I set up my username and password, and according to the directions, I should have received an email confirmation. I haven’t received it yet, is there a certain amount of time required before they send it? (Last edited: Thursday, June 21, 2007, 08:59 AM)
Answer: Confirmation emails are sent immediately upon submission. It may be possible that your email system has recognized the confirmation email as spam and has filtered it. In this case, you will have to modify your filter to accept email from the warner.edu domain or contact us at its@warner.edu and we will confirm your account with proper verification.

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You are here

A

Are there specific dates that I need to log on to the web site?

C

Can I access my course from anywhere?

D

Do I need a high level of computer literacy to take online courses?

Do I need to have cookies enabled?

H

How do I communicate with my instructor?

How does an online course work?

How many hours a week do I have to devote to my online course?

I

I have received my enrollment confirmation with information on how to access my online course, including instructions to create a username and password, but I can’t see my course?

I like getting the forum subscribed emails, but the responses I made are not on the course web site.

I set up my username and password, and according to the directions, I should have received an email confirmation. I haven’t received it yet, is there a certain amount of time required before they send it?